First step: Send us pictures and information at firstname.lastname@example.org
PEAK Warranty Policy
General Warranty Terms
We warrant *every product we make to be free of material, manufacturer, or workmanship defects for the **practical lifetime of the product. Additionally, all Peak products are GUARANTEED TO KEEP YOU DRY for the **practical lifetime of the product. If these products fail due to a manufacturing or material defect, we will repair the product without charge, or replace it at our discretion. This warranty is not transferable.
*All dyed/pigmented fabrics will fade under UV exposure (sunlight) over time. PEAK fabrics are highly UV resistant, but HI-VIS fabrics will fade at a faster rate than normal fabrics under the same UV exposure. This is a normal property of all HI-VIS pigments/fabrics and is not considered a manufacturer defect and is therefore not covered under our lifetime warranty.
** What does the practical lifetime of the product mean? The practical lifetime of a product is not indefinite. The intensity under which the product is used determines this factor. Materials will deteriorate and fade over time and moving parts will wear out. We design our products to endure extended periods of use. Use your best judgement, if it looks worn out then it likely is. It may be time to simply replace your product, we hope you will give us the opportunity to enhance your experience in the most demanding conditions.
The following items will void the lifetime warranty of the product even if the issue is unrelated to these damages:
- Rips, tears, cuts
- Burns, abrasions
- Accidents, crashes
- Improper Care, negligence
- Normal wear and tear
- Modifications, alterations
- Use other than the product’s intended purpose
Please wash and dry your garment before sending it in.
This will avoid a $25.00 Cleaning Fee and up to a 4 business day delay in processing - required prior to the evaluation and to insure the health and safety of our employees.
In the United States and canada ask to add a signature request to return delivery for $3.50.
We assumes no responsibility for products during shipment from the customer to our Warranty Department. Please be sure to ship the package with a carrier that can provide tracking and insurance.
Once the warranty is complete, we will contact you letting you know that your item will be shipping out to you. Please let us know when setting up the case if you would like a signature request. Should you live in an area that you don’t feel comfortable with it being delivered at your front door, or know you potentially will be out of town during delivery, we can add this for $3.50. This guarantees that the item will not be left at the front door unless it is signed for.
For cases covered by warranty, normal processing time is about 5-business days once warranty receives the item. During our peak seasons the process time might be longer.
If the product is a non-warranty repair (customer paid repair), the typical processing time is 10 business days. Pricing varies - after your product is assessed, we will contact you with a quote and request that you approve the charges. The 10-day processing time goes into effect once we have your approval. Keep in mind if your product has to be washed and dried it could cause a delay of up to 4 business days.
REPAIR VS REPLACE
If a manufacturing or material defect is found, we will first repair the item to OUR quality. This is how the repair vs replace decision is made:
- Our first option will be to repair the item, free of charge. Repaired items will be subject to available parts. We will do our best to match colors and styles, but we cannot guarantee that you will receive the exact product back.
- If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it - at our discretion.